1.1 Introduction

Concordia ("Concordia", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the ParkAssist Mobile Application ("ParkAssist" or the "Application") collects, uses, stores, and protects information when you use our parking management services.

By accessing or using ParkAssist, you agree to the collection and use of information in accordance with this Privacy Policy.

1.2 Information We Collect

1. Personal Information
   • Full Name
   • Email Address
   • Mobile Number
   • User Account Information
2. Parking and Vehicle Information
   • Vehicle Registration Number
   • Vehicle Details
   • Parking Permit Information
   • Parking Bay Information
   • Permit Application and Renewal Details
3. Transaction Information
   • Payment Reference Numbers
   • Transaction Status
   • Permit Purchase and Renewal Records
4. Documents and Media
   • The Application may allow users to upload documents, images, or supporting files required for parking permit applications, renewals, verification, customer support requests, or dispute resolution.
   • Access to photos, documents, or files occurs only when initiated by the user. The Application does not access, scan, monitor, or collect photos or videos in the background.
5. Technical Information
   • Device Type
   • Operating System Version
   • Application Version
   • IP Address
   • System Logs and Diagnostic Information

1.3 How We Use Your Information

1. Process parking permit applications and renewals
2. Verify user identity and submitted information
3. Manage parking allocations and services
4. Process payments and transaction records
5. Respond to customer service requests and enquiries
6. Send notifications regarding applications, renewals, payments, and account activities
7. Improve system performance, reliability, and user experience
8. Prevent fraud, misuse, and unauthorized access
9. Comply with legal and regulatory obligations

1.4 Information Sharing

1. Authorized Concordia personnel responsible for service delivery
2. Payment service providers for transaction processing
3. Technology service providers supporting the Application
4. Government authorities, regulatory bodies, or law enforcement agencies where required
5. All third parties are required to maintain confidentiality and security

1.5 Payment Processing

Payment transactions are processed through authorized payment service providers. Concordia does not store full payment card details on its systems.

1.6 Location Information

The Application does not collect or track precise location information unless explicitly required and authorized by the user.

1.7 Data Security

Concordia implements appropriate technical, administrative, and organizational safeguards to protect personal information. However, no electronic system can be fully secure.

1.8 Data Retention

1. Service delivery and support
2. Legal and regulatory compliance
3. Dispute resolution
4. Audit and record keeping

1.9 Your Rights

1. Access your personal information
2. Request correction of inaccurate data
3. Request deletion where legally permitted
4. Withdraw consent (where applicable)
5. Request details on data processing

1.10 Children's Privacy

ParkAssist is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

1.11 Changes to this Privacy Policy

Concordia may update this Privacy Policy from time to time. Changes will be posted on this page.

1.12 Contact Information

Concordia Website: https://ondemand.concordiadubai.com

Tel: 800 CONCORDIA
Email: parking@concordiadubai.com / servicecentre@concordiadubai.com

Concordia
3rd Floor, Jewellery & Gemplex Building 2,
Dubai, United Arab Emirates

1.13 Consent

By using the ParkAssist Mobile Application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.